Refund policy

Because POPELO is a food product, we handle returns a little differently than a typical retailer. We can't accept opened, used, or already-shipped cans back into our inventory for health and safety reasons — but if anything about your order isn't right, we'll make it right.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your cans arrived damaged, defective, or you received the wrong item, contact us within 7 days of delivery at hello@drinkpopelo.com with your order number and a photo of the issue. We'll evaluate it and send a replacement or a full refund — you will not need to ship the product back to us.

Order issues

If your order didn't arrive, arrived incomplete, or you need to make a correction (wrong shipping address, wrong flavor selected, etc.), reach out as soon as possible at hello@drinkpopelo.com. We can typically fix address or item errors only before an order ships, so the sooner you contact us, the better.

Cancellations

You can cancel or change an order for a full refund any time before it ships. Once an order has shipped, it can no longer be cancelled or modified, and the sections above apply instead.

Non-returnable items

Because our products are consumable food items, we're not able to accept returns of opened, used, or already-delivered cans for resale, even if you simply change your mind. This applies to all POPELO products regardless of condition, and is standard practice for food and beverage products for hygiene and safety reasons. If there's a genuine quality issue with what you received, see "Damaged, defective, or incorrect items" above — we'll always take care of that.

We also do not accept returns or offer refunds on sale items, promotional/free items, or gift cards.

Subscriptions

If you're on a POPELO subscription, you can pause, skip, or cancel an upcoming shipment any time before it processes by managing your subscription Subscribe – Drink POPELO or contacting us at hello@drinkpopelo.com. Once a subscription shipment has processed, the policy above applies to that order.

Refunds

Once a refund is approved, we'll issue it automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund to your account. If more than 15 business days have passed since your refund was approved and you still don't see it, contact us at hello@drinkpopelo.com.